PIXELA CORPORATION User Support Center
Contact the following E-mail address for inquiries and questions about software and mobile application.
* We ended the telephone support on 31 March 2019.
Address : pixela_supportform@pixela.jp
e-mail inquiries are available only in English.
Please include the following information when sending an e-mail.
- Camcorder model name.
- Operating system (e.g. Windows 8/10).
- Computer's processor or mobile device model.
Customers using Windows computers
How to check your processor :
Press the [Windows] key and [Pause] key at the same time.
OR
Right-click on the [My Computer] or [Computer] on the Desktop then choose [Properties]. - Issue or problem you are having with the software.
